Heineken's unified approach to global IT operations
Update knowledge in seconds
Turn ticket data into polished articles while AI identifies gaps and updates content continuously.
24/7 intelligent support in any language
Deliver 24/7 multilingual support while AI resolves routine issues and routes complex problems instantly.
See IT support that fixes itself
Explore how augmented reality, automated diagnostics, and instant device swaps keep your distributed teams productive.
Next-Generation Service Desk
Traditional service desks slow people down. Ours speeds them up. Reduce ticket volume with self-healing Unisys Service Experience Accelerator technology, scale support without adding headcount, and adapt to your workforce's changing needs. The result? Lower costs, happier employees, and IT teams freed up for strategic work.
Solution overview
Bring your service desk into the next generation
Your workforce operates across continents, time zones, and languages. They deserve IT support that keeps pace. Unisys Next-Generation Service Desk delivers personalized technology services that quickly identify and resolve issues while prioritizing employee experience and minimizing work interruptions.
Highlights
- Intelligent automation: Unisys Service Experience Accelerator technology powers AI-driven insights, self-healing issue resolution, and proactive problem prevention
- AI knowledge curation: Automated article generation, ML-driven gap analysis, and intelligent content updates keep information current
- Multilingual digital assistant: Unisys Digital Assistant chatbot delivers instant support with context-aware responses and seamless escalation to human agents
- Omnichannel engagement: Multiple support options including chatbots, smart vending machines, augmented reality virtual tech cafés, and more
- Enhanced security: In-tenant trusted processes and AI-driven safeguards protect data integrity across all interactions
Grow your knowledge base automatically
Take a self-guided demo of how the Unisys Service Experience Accelerator simplifies knowledge management.
Achieve outcomes that matter to your business
IT support should accelerate work, not slow it down. When employees can resolve issues quickly and access help in ways that work for them, everyone benefits. Here's what organizations gain with Unisys Next-Generation Service Desk.
Benefits
- Boost productivity: Minimize work interruptions and keep distributed global teams moving forward
- Personalize support: Deliver IT assistance through preferred communication methods and native languages
- Optimize costs: Lower operational expenses while maintaining or enhancing service quality
- Increase satisfaction: Provide faster access to accurate information and immediate assistance
- Maintain relevance: Keep knowledge current, accurate, and aligned with evolving business needs
Real results from AI at the service desk
Skip the hype. Unisys and Genesys experts share proven AI strategies delivering 80% self-service success and faster resolutions.
Client stories
Omnicom's global technology transformation
Unified 70,000 users through cloud migration and standardized endpoints, achieving millions in savings and ISO certification.
Global biotech leader streamlines IT
Keeping worldwide technical support flowing freely
