Partnering with Unisys and Microsoft
Objectives
Collaboration
Empowerment
Growth
Solutions
Deployed digital workplace solutions including:
- Service Desk
- Field services (dedicated and dispatch)
- Managed print services
- Asset management
- On-premises unified endpoint management
- Seamless collaboration capabilities, such as Unisys Managed Meeting Rooms and Unisys Managed Microsoft 365 and Microsoft Teams
95%+
Internal CSAT scores over 1.5 years (start of 2022 to mid-2023)
500+
Microsoft Teams Rooms deployed in less than a year
25%
Decrease in service desk requests/incidents (start of 2022 to mid-2023)
"A digital, flexible and collaborative workplace is crucial for our holistic Smart Work concept at Henkel. The workplace plays a key role in ensuring that all employees, whether office-based, factory-based or remote, have access to the tools they need to do their jobs. With Unisys as our technology partner, we empower people to work productively from anywhere by supporting seamless, personalized communication and collaboration."
Head of Workplace & End User Computing Henkel dx
Results and benefits
Transforming the workplace
Henkel launched its global Smart Work concept in 2021, offering employees flexible work options supported by advanced, secure tools for remote collaboration. Committed to purposeful growth, Henkel focuses on digital transformation, innovation, and sustainability to stay competitive and deliver value. To modernize its digital workplace and attract top talent, Henkel partnered with Unisys and utilized Microsoft technologies.
For over a decade, Unisys has been a key partner in transforming Henkel's work environment through next-gen digital workplace services. These services are designed to foster seamless, personalized communication and collaboration within Henkel's hybrid setting, which includes a combination of physical, remote and digital workspaces.
By implementing digital workplace solutions, Henkel successfully equipped employees with secure and efficient access to essential digital tools. With support from Unisys, the company adopted Microsoft Teams and Microsoft Teams Rooms to enable a robust hybrid work model. Integrating these Microsoft solutions has played a key role in streamlining operations and elevating the employee experience, aligning perfectly with Henkel’s ethos of offering flexibility and a cooperative work culture. In addition, optimizing remote and hybrid meetings significantly reduced CO₂ emissions and travel-related expenses.
Henkel, prioritizing sustainability, collaborated with Unisys to overhaul its global printing operations. This joint effort, emphasizing a sustainable work culture, led to resource usage integration and optimization across all locations. With support from Unisys, Henkel successfully modernized and streamlined its printing model in under five months, boosting operational efficiency and decreasing CO₂ emissions.
Through these efforts, Henkel was able to actively develop, implement and advocate for green IT solutions. The initiative represented a strategic choice to align advanced workplace solutions with a deep-rooted commitment to environmental stewardship.
Henkel, in partnership with Unisys, launched an enhanced service desk experience by enabling connectivity between ServiceNow and the Unisys service desk telephony platform. This connectivity allows caller details to automatically display to service desk agents when users are calling from registered business phone numbers.
Transitioning from a fragmented system of approximately 600 hotlines, Henkel adopted comprehensive next-gen technologies to centralize technology management, harmonize employee experiences across devices and alleviate the workload on human support teams.
Henkel's digital transformation, supported by Unisys and Microsoft, has yielded remarkable results:
- A consistently high internal CSAT score of 95% or higher over a period of 1.5 years, indicating a significant improvement in employee experience
- Enhanced employee collaboration with high-quality Teams calls (50% improvement over Microsoft’s baseline) and the implementation of more than 600 managed meeting rooms
- A productivity boost due to proactive solutions that address and remediate issues before they impact employees, leading to a 25% decrease in service desk requests/incidents (start of 2022 to mid-2023)
- A robust digital security posture, evidenced by a 98% Microsoft 365 Secure Score
- Smooth management of new technology rollouts, including Windows 11, with a goal of 95% deployment by year-end