Business challenge

Make high-quality radiation treatment available for cancer patients worldwide by enabling employees and partners to work effectively through fully reliable access to clinical systems and information.

Solution

Unisys provides Intelligent Workplace Services, including Unisys Next-Generation Service Desk for 24/7 support across all channels – phone, email, web, IM, chatbot and service portal; service management via ServiceNow^™.

Results and benefits

• Improved end-user experience with an AI-driven and automated support model that reduces service delivery spend
• Achieved the ability to rise to the challenge of COVID to help ensure employees can work effectively and keep clinical systems operational throughout the pandemic of 2020 and 2021