TechRadar Pro: Preserving critical expertise as field technicians retire

Strategies to keep decades of field service knowledge

Experienced field technicians are retiring faster than companies can replace them. Forward-thinking organizations are responding by using AI to preserve their knowledge and accelerate new worker development. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, recently shared practical strategies in TechRadar Pro for maintaining service continuity during workforce transitions.

Sobera speaks to how digital twins can create virtual training environments where new technicians can practice complex scenarios safely. These systems capture retiring workers' expertise and provide real-time guidance to beginners, reducing learning curves and maintaining service quality.

Organizations implementing these approaches build stronger technical teams while preserving institutional knowledge that would otherwise disappear.

Discover how Unisys helps organizations capture critical expertise and develop capable field service teams.