Saving institutional expertise from the retirement wave
Field service organizations are witnessing a significant transition as experienced technicians retire, making capturing decades of valuable expertise crucial before it's lost. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, recently explored how AI can preserve critical knowledge for future generations in Business Reporter.
Sobera points to a telling statistic: 70% of field service organizations expect to lose critical institutional knowledge over the next decade. Organizations are now looking for solutions that can accelerate new technician capabilities.
"While experiential knowledge is irreplaceable, one avenue that can help bridge this widening skills gap can be found in technology advancements," Sobera explains. She highlights how digital twins and AI-driven diagnostic systems can capture expertise that would otherwise disappear, transforming tribal knowledge into accessible intelligence.
Discover how Unisys’ field service solutions can support your talent.