Business challenge

Develop stronger relationships with customers at a lower cost by offering 30+ services across digital channels, reducing reliance on branches.

Solution

Unisys provides ClearPath® Solution and Services to manage, host and integrate Caixa’s mortgage system with other banking systems and deliver simple, direct customer access via digital channels; other solutions include infrastructure services, Unisys Next-Generation Service Desk, and backup and web services as-a-Service.

Results and benefits

• Lowered cost for processing 2.5 million monthly transactions that were previously conducted face-to-face in a branch
• Achieved closer relationships, greater accessibility and transparency in engaging with customers
• Gained greater flexibility to execute mortgage programs that support:
• 8 million loans and mortgage contracts, plus 50,000 new mortgage contracts per month
• 30,000 pages of general legislation, 900 million payments and 25 million monthly online transactions
• Eliminated process issues and helped ensure seamless execution of business operations