LinkedIn Live: The Evolution of Experience Management with XLAs

As companies increase their focus on fostering an experience-driven work culture, they must also shift their approach to measuring and improving employee experience. Relying solely on service-level agreements (SLAs) – even when paired with an experience-level agreement (XLA) – is no longer sufficient in such a competitive and ever-evolving market.

Suresh GP of TaUB Solutions welcomes guest speaker Weston Morris, Unisys director of global strategy for Digital Workplace Solutions, to introduce the next iteration of XLAs: XLA 2.0. They discuss the importance of XLAs to creating successful experience management programs, specifically:

What is an XLA?
What is an XMO?
The myths around XLAs and experience management
How to measure digital employee experience
Practical use cases of implementing XLA 1.0 and 2.0
The XLA certification journey

Weston Morris

Weston Morris dirige la stratégie mondiale relative aux technologies émergentes qui ont une incidence sur la productivité des travailleurs du monde numérique, y compris le traitement du langage naturel, l’intelligence artificielle, l’automatisation, la réalité fusionnée, la virtualisation et l’IoT.

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