Intelligent CIO: Capturing experienced field technician knowledge with AI

How digital twins can preserve decades of field expertise

Within the next decade, 70% of field service organizations expect veteran knowledge to walk out the door with retiring technicians. But Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, sees this as a chance to build something new. Her recent insights in Intelligent CIO show how AI and digital twins can help organizations preserve knowledge and improve how it gets shared across teams.

She explains how advanced AI systems can integrate manuals, service histories, sensor data, and industry best practices into real-time guidance that gives newer technicians expert-level support from day one. Think of it as having a veteran mentor available 24/7, ready to help solve problems on the spot.

Discover how intelligent Unisys field service solutions can help you turn workforce transitions into strategic advantages.