Next-generation IT support for next-level teams

Match work reality with Unisys
Next-Generation Service Desk

Modern workforces span continents and time zones, with field teams solving complex problems at customer sites and critical operations running around the clock. But here's the challenge: most IT support models were designed for a different world, when work happened in one building, during standard hours, in one language. The mismatch creates friction that slows everyone down.

Unisys Next-Generation Service Desk changes this dynamic completely. Powered by our Service Experience Accelerator technology, this solution creates personalized support experiences that work as hard as your people do. Three integrated capabilities—agent assist, touchless experiences and digital assistance—work together to deliver seamless help through your employees' preferred methods and languages. This means instant AI guidance at 2 a.m. or smart device replacement in rural locations, whenever and however your employees need support.

The impact goes beyond faster ticket resolution. When routine issues handle themselves and complex problems reach the right experts immediately, your IT team shifts from firefighting to strategic innovation. Support stops being overhead and starts being your competitive advantage.

Ready to see it in action? Discover how these capabilities can reshape your entire IT support experience.