Connect your service desk and field operations for seamless employee support

Matching support delivery to employee needs and locations from start to finish

When your service desk, field technicians, and digital tools share context seamlessly, support becomes invisible to employees. While your workforce focuses on their priorities, connected operations handle issues smoothly, share information automatically, and resolve problems before they escalate.

But here’s what makes this possible: Unisys Field Services creates intelligent connections between every part of your support ecosystem. Instead of employees bouncing between teams who ask the same questions repeatedly, context travels with every interaction. Need a midnight equipment swap? Smart lockers make it happen instantly. Complex installation requiring expert guidance? Augmented reality walks your team through each step. Remote location? Virtual tech cafés provide immediate access to skilled technicians.

Unisys’ end-to-end support approach makes exceptional IT experiences both achievable and sustainable for organizations ready to connect their support ecosystem.

Want to see how this works in practice? Explore the full use case to discover how these solutions can free your IT team to focus on innovation instead of emergencies.