UNSCRIPTED Podcast: Why experience beats efficiency in service delivery

How Unisys returned 100,000 productive hours to clients

Successful service organizations have stopped only asking "how fast?" and started asking "how did that feel?" Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, recently joined the UNSCRIPTED Podcast to explain how Unisys is making this shift work in practice.

Through proactive automation and predictive experience management, her team has returned over 100,000 productive hours to clients. The conversation covers everything from workforce transformation to building inclusive tech environments that support employees.

Discover how experience-focused service delivery can differentiate your organization and drive measurable business results.