TechNative: How AI is rescuing field services from the retirement crisis

Protecting institutional knowledge as experienced workers retire

Field services face a quiet crisis: nearly half of field service engineers don't expect lifelong careers in the industry, and Baby Boomer technicians are taking decades of irreplaceable expertise with them as they retire. Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, explores this challenge in TechNative, showing how AI and digital twins can preserve what's being lost.

Patrycja explains that new hires alone won't solve the problem. 70% of skill development comes from on-the-job experience that can't be rushed. She demonstrates how intelligent systems support newer technicians by analyzing equipment performance, predicting failures, and providing real-time guidance that democratizes expert-level knowledge.

Discover how Unisys Field Services help organizations retain critical knowledge and empower the next generation.