Unisys was positioned in a Leaders Quadrant in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services (ODWS).  

This Magic Quadrant assesses the Ability to Execute and Completeness of Vision of 18 ODWS providers. In our opinion, these providers offer integrated digital workplace services that work to increase employee engagement, enhance employee experience and productivity, and improve digital dexterity in support of the organization’s business strategy. 

From our understanding, providers positioned in the Leaders quadrant deliver their service solutions skillfully, have a clear vision of the direction of the service market, and are actively building and improving their competencies to sustain their leadership positions. They have demonstrated their expertise and track record in delivering ODWS globally and understand the requirements to successfully deliver these services and have proven their Ability to Execute and their Completeness of Vision. 

Unisys digital workplace services and solutions include: 

• Field services and support: Next-Generation Service Desk solutions empower employees with 24/7 omnichannel support, AI-powered automation and expert teams. Field Services provide global technicians for on-site installation, maintenance, and break-fix support across PCs, meeting room equipment, digital signage, and smart building technology. 

• Device management: Device Subscription Service transforms capital expenses into predictable monthly costs with subscription-based hardware and support, flexible financing and AI-powered support automation. Unified Endpoint Management provides centralized provisioning, monitoring, and security across all endpoints – from smartphones and tablets to cloud-enabled virtual desktops and IoT devices – with automated life cycle tracking. 

• Communication and collaboration: Experience-as-a-Service monitors and improves how employees experience technology every day through AI-powered insights, employee satisfaction tracking, and automated issue resolution. Expert Microsoft 365 management, Copilot integration, and meeting rooms optimized for hybrid teams enable borderless collaboration. 

We believe this report delivers the clarity you need to move forward with confidence. See how providers stack up, what separates Leaders from the rest, and which capabilities matter when you're choosing a partner. 

Gartner, Magic Quadrant for Outsourced Digital Workplace Services, Karl Rosander, Katja Ruud, Biswajit Maity, Matt Baldino, Joe Trejo, 10 November 2025.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from UNISYS.