Unisys joins Service Council to advance client service innovation
May 28, 2025
In a move that signals its growing influence in service innovation, Unisys joins the Service Council, connecting the company to a powerful network of over 5,000 field service and customer experience leaders. This membership enhances Unisys' ability to deliver advanced service solutions by tapping into the industry's collective expertise.
The Service Council functions as a collaborative space where executives develop industry standards, share insights, and enhance customer experience practices.
This membership strengthens Unisys’ service capabilities while delivering innovations that drive better business outcomes through:
- Industry research and benchmarking data that inform solution development
- Strategic insights from Service Journey Days and executive workshops
- Advanced service practices that enhance operational efficiency
- Collaborative opportunities with experienced industry leaders that spark fresh approaches
In conjunction with joining the Service Council, Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions at Unisys, has been appointed to its Advisory Board. Patrycja believes that the future of field services lies in intelligence that goes beyond infrastructure. Under her leadership, Unisys has achieved an 83% increase in automated client resolutions and earned multiple industry recognitions, including HDI's 2024 "Best Customer Experience" award. Her appointment further strengthens the company's voice in shaping industry-wide service standards.
With a presence in 100+ countries and 7000+ technicians globally who support over six million end users, Unisys is a leader in delivering intelligent field services globally. Our service footprint spans top-tier clients across government, financial services, healthcare, and telecom industries where reliability and speed in the field are non-negotiable.
See how Unisys can enhance your service delivery and customer experience with practical digital solutions.