Nexthink Experience 2025: What's missing from your DEX strategy?

You've invested in collaboration platforms, AI support, and endpoint management. Your employees still struggle. Why?

Because digital tools only solve half the problem.

Unisys attended Nexthink Experience 2025 to address the part of the digital employee experience (DEX) equation most organizations miss. The event, held Sept. 30-Oct. 1 at The O2 in London, explored how AI, data, and proactive strategy improve employee experience.

Patrycja Sobera, senior vice president and general manager of Digital Workplace Solutions, delivered the lightning talk "The experience multiplier: Connecting people, performance, and place." She explained how physical workspace design amplifies, or undermines, every digital investment organizations make, and why DEX must account for how employees feel mentally and physically in their work environments.

Here’s what she shared.

The experience multiplier: Connecting people, performance, and place

Patrycja opened with a challenge to the room. Yes, digital tools solve digital problems, but your employees aren't living in purely digital environments. They're navigating meeting rooms that don't work. Collaborating in spaces that aren't designed for focus. Working in environments where digital and physical spaces seem to be having different conversations.

That disconnect has a price: IT tickets that pile up, productivity that stalls, employees who disengage, experiences that miss the mark.

The takeaway? Stop treating physical and digital experience as separate strategies. When you integrate both, the math changes. Value multiplies.

The session walked workplace leaders through practical ways to build total experience, showing how to consider every touchpoint an employee encounters.

Solving the DEX equation

Patrycja's talk was one piece of a larger conversation happening across two days in London. Attendees participated in hands-on labs on AI-powered support, automation, and VDI optimization. Breakout sessions featured organizations sharing real implementations that work at scale.

At the Unisys booth, conversations centered on what happens when you combine managed services expertise with workplace intelligence. Our team walked visitors through Next-Generation Service Desk capabilities and AI-enhanced support that adapts to how people work across locations, devices, and physical environments.

Experience that works everywhere

Nexthink Experience 2025 reinforced a shift: reactive support is giving way to proactive strategy, and smart organizations are realizing that employee experience extends beyond software.

Unisys helps organizations bridge that gap. See how our digital workplace solutions create experiences that connect digital tools with physical environments or connect with our team.